Policies

Sbbcustoms Policies:

updated 1/1/2025

  

Thank you for supporting my small business, please read the following information before paying your total, paying your total confirms you agree with the following terms:

 

•Invoices are due within 24 hours or will be cancelled if you do not communicate with us! (Three strike rule: after three unpaid invoices you will no longer do business with us)

 

•Orders can only be edited during the first 24hrs after payment, please make sure the invoice is correct before you pay!

 

-Turnaround for bulk orders is 5-7 business days, turnaround time for customs is 5-10 business days, turnaround time for preorders is 2-4 business weeks. This is an estimated timeframe, not guaranteed.

 

•No refunds on purchases, if something is made in error or wrong on our end we offer replacement or store credit only, no monetary refunds will be given going forward.

 

•Reach us via email for any order concerns, updates will no longer be provided via messages or comments, email sbbcustomorders@gmail.com for any business communication so you are not missed!

 

•Allow is us time to respond within business hours, Monday-Friday 10am-4pm, holidays and events may effect these days/times. No communication will be responded to outside of these business hours.

 

•Be kind or kindly find someone else to do business with, respectfully. Going to anyone but me about concerns with my business will result in you being removed from our socials and no longer eligible to do business with us. I don’t have to answer to anyone but God when my intentions are too pure to be questioned.

 

•Choosing local pick up means you will be tagged in the VIP group for pick up, failure to join the group will result in missed communications: https://www.facebook.com/share/g/1BRnmCk6rr/?mibextid=wwXIfr

 

•If my pick up times don’t work for you please request a shipping invoice, shipping is based of weight, and buyer pays shipping cost.

 

•Orders must be picked up or shipped out within two weeks, failure to do this will result in your order being returned to stock. Please don’t waste your time, pay to ship if you can’t make it meet me.

 

•You must be actively engaging, supporting, or referring my small business to stay here. I don’t ask for anything but free support on my page and group. Facebook algorithms can be beat simply by us interacting on posts, the more we react the more our posts are seen. You can even make your own posts in the group (pending approval), leave reviews on out business page, and add/invite friends to our socials to support us!

 

•This business is ran by a mom, wife, and God fearing woman. Please allow me the time quoted to be great. 🤍